This is an example incident
Incident Report for IllumiDesk
Resolved
Empathize with those affected and let them know everything is operating as normal.
Posted 7 months ago. Feb 10, 2019 - 09:01 EST
Monitoring
Let your users know once a fix is in place, and keep communication clear and precise.
Posted 7 months ago. Feb 10, 2019 - 08:51 EST
Identified
As you continue to work through the incident, update your customers frequently.
Posted 7 months ago. Feb 10, 2019 - 08:57 EST
Investigating
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
Posted 7 months ago. Feb 10, 2019 - 09:27 EST